Guarantee & Returns

Guarantee Policy 

  • At manara, we take footwear to a new standard, and that all begins with our customer experience. We offer all of our customers a 30 days money back guarantee for any issues with our shoes that affect your experience.

  • If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.

  • Buying items online can be a daunting task, so we want you to realize that there is absolutely ZERO risk in buying something and trying it out. If you don't like it, no hard feelings, we'll make it right.

  • We have 24/7/365 email support. We value all of our amazing customers, so please contact us if you need assistance.

 

Return Policy

(a) Return

After the order is placed, if you change your mind, we provide return service within 7 days of receipt.

To be eligible for returns, please confirm that:
- Items to be returned remain unused, undamaged, and in original packing with original label
- Customer will afford return fees. For quality related returns, return shipping cost is refundable.
You can request a return by contacting us at info@yahoo.com. After receiving the return item, manara has to issue a refund back to customers' account. Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

(b) Damaged Products
Any items damaged on arrival can be returned to manara for a full refund. Please note that if damage is only limited to the packing outside and the contents remain intact, products will not be considered damaged.
Customer need return damage goods, and manara should responsible for return fees. After receiving parcel, items will be refund to customer’s account.
For further information on return authorization, please contact us at info@yahoo.com .

(c) Return address
If you want to return your products, please contact us at info@yahoo.com

(d) Refund
We will do refund once we've received the item you've returned.
The refund will be returned in 7 business days after receiving your returns and after verification, please check your account.
Any question please contact us at info@yahoo.com, we will reply you as soon as possible.